Questions Outin Nano Portable Espresso Machine - Forest Green

Questions Total
18
Answers Total
17
Oto Horak March 26
Translated from Kofio.cz Show Original
Hello,

I am writing to you regarding a complaint about the Outin Nano portable coffee maker that I purchased from you.

The machine has a problem piercing Nespresso-style capsules. The plastic prongs designed to pierce the capsule are very short and blunt, so they often fail to pierce the capsule at all or only pierce it partially. As a result, the coffee does not flow properly, or does not flow at all.

I have tried:
• properly seating and firmly pressing the capsule
• cleaning the piercing pins
• using different capsules (including Nespresso-compatible ones)

The problem persists.

I believe this is a manufacturing defect. Please let me know how to proceed with a complaint or, if necessary, to request a replacement of the machine.

Thank you and have a nice day!
Oto Horák
775 104321
otas3322@icloud.com
Eliska G Kofio.co March 27
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Good morning, Oto. We’ve sent you an email with all the details on how to file a complaint. Have a nice day! :)
Jiri Popp Verified Customer February 24
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Jiří Hello, can I use detergent to clean my coffee machine?
Jiri Popp February 24
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Jiří Hello, can I use detergent to clean my coffee machine?
Eliska G Kofio.co February 24
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Good day, Jiří. We recommend using a classic descaling agent. Have a nice day! :)
Vlastimil Danicek February 2
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Hello, a month after the warranty expired, my coffee maker started flashing weakly when charging and won't start at all. How can I resolve this issue? Have you had any experience with this and can you advise me? Thank you for your response.
Jan January 15
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Hello, my coffee maker has stopped making coffee, and the first and last LEDs are flashing, followed by the middle two LEDs flashing continuously. Do you know what the problem might be? Thank you.
Lukas 1 September 17
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Hello, I would like to ask when you will have Outin mino in stock. Thank you.
Eliska G Kofio.co September 19
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Good day, Lukáš. It will be available in our showrooms and e-shop at the beginning of 2026. Have a nice day! :)
Lukas 1 September 16
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Hello, what about the near future? Is Outin considering manufacturing the interior from stainless steel? Or is that unrealistic for them?
Lukas 1 September 16
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Hello, I would like to ask what material the coffee flows through. I want to eliminate contact between plastic and coffee. Thank you.
Eliska G Kofio.co September 16
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Good day, Lukáš. It's plastic. Have a nice day! :)
jan trnka Verified Customer March 31
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Hello, all of a sudden my coffee stops pushing and just flashes what can be done about it
Krystof Kofio.co March 31
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Hello, Jane. The fact that the coffee from Outin is not flowing could be due to several factors and it is quite difficult to guess what these might be without specific information. We have therefore emailed you to discuss what we might do next. Have a great day! :)
Jindrich Komprda November 18
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Hello, is it possible to use dolce gusto capsules? I have a similar coffee maker that can do it, but it doesn't make coffee according to my ideas, so I'm very seriously thinking about Outina.
Eliska G Kofio.co November 18
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Have a nice day, Henry. Outin is only compatible with standard size Nespresso capsules. So you can use any brand of capsules as long as they match the Nespresso size. Unfortunately, Dolce Gusto capsules are not compatible with Outin. Have a nice day! :)
Barbara Petrankova September 24
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Hello, I bought this coffee maker about a month ago. I wanted to ask what the final temperature of the coffee should be? It seems to me that the coffee is too cold, I measured the temperature of the coffee at 49 degrees. Could this be a defective product? Thank you for your reply.
Krystof Kofio.co September 25
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Have a nice day, Barbara. The resulting coffee temperature can be even below 90°C, but there is probably a question as to whether you are using a coffee machine with water heating or if you are running express extraction without heating. If this is not an obstacle for you, try to send us, for example, a video of the preparation to sluzebnicek@kofio.cz and we will be happy to take a look at it. We wish you a nice day! :)
Zdenek Penkava September 6
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Hello, what is your experience with complaints, how many complaints have you had so far for the number of units sold, I would like to buy it for a truck and I don't know how long it will last in terms of the number of prepared coffees? Thank you for your reply
Krystof Kofio.co September 9
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Dobrý den, Zdeňku. Ať by se jednalo o jeden reklamovaný kus, dva nebo rovnou tisíc, jedná se o interní informaci, kterou vám bohužel poskytnout nemůžeme. Na kávovar je standardní 24 měsíční záruka. Vše ale záleží také na tom, jak je o kávovar pečováno, zda je pravidelně čištěň a není například vystavovám teplotním výkyvům, které mohou ovlivnit životnost baterie a podobně. Přejeme vám krásný den! :)
Petr Zamostny August 12
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Good morning,
I lost the cup for the coffee machine, is it possible to order a new one?
Thank you Zámostný
Eliska G Kofio.co August 12
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Hello, Peter. The product you requested is currently unavailable from our supplier and cannot be ordered now. We will be happy to hear from you when the product is back in stock. We wish you a nice day! :)
Tomas M. August 11
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Hello, on the official website of the manufacturer Outin Nano, they have for sale a wooden stand for the coffee machine, I would really like it. Do you plan to have it in the menu in the future?
Krystof Kofio.co August 14
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Beautiful day. Unfortunately, these stands are not yet available for sale in the EU, so we do not plan to stock them now. We wish you a nice day! :)
Tomas Pitrmoc July 18
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Jake gets to use coffee capsules.
Krystof Kofio.co July 18
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Have a nice day, Tomas. Capsules in the shape of Nespresso classic capsules will fit you in Outin. However, if you were to choose capsules directly from the Nespresso manufacturer, you may encounter an incorrect puncture of the capsules, as they contain aluminum in their contents, whereas capsules with premium coffee are mostly filled in recycled packaging, which is softer. We wish you a nice day! :)
Bretislav Krupicka July 6
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Hello, how long is the warranty for the device? Is the warranty the same for all parts of the device, including the battery, or is it different?
Krystof Kofio.co July 9
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Hello, Břetislav. The warranty for the coffee machine, including the battery, is 24 months according to current Czech legislation. If something goes wrong with your coffee machine, don't hesitate to contact us. We will be happy to help you with your complaint. Have a nice day! :)
Erika March 6
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Hello, can I buy a spare battery please?
Krystof Kofio.co March 6
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Hello Erika. At the moment, unfortunately, the manufacturer does not offer a spare battery for the Outin, so we are unable to provide it. We wish you a nice day! :)
Tomas Hanek October 13
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Good day,
I would like to buy a coffee machine for occasional home use as well, so I would like to ask if it is possible to make multiple coffees while the coffee machine is connected to the charger, or do I have to always have it charged?

Thank you.

Thomas
Krystof Kofio.co October 16
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Hello, Tomas. The Outin coffee machine is not able to operate if it is connected to the charger. The number of prepared coffees therefore always depends on how much the coffee machine is loaded and whether you heat the water with it or whether you use preheated water. We hope this will settle your preparation and have a nice day! :)
Petr January 23
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Krystof: Hello,
I tried it and it works normally for me, i.e. you can charge and prepare coffee at the same time. I just wanted to ask, I couldn't find anywhere how to descale, normal cleaning is described everywhere, but in the case of hard water, I assume that stone will also form inside where the pump is. Can it be rinsed with normal descaling agents??
Thank you Peter
Eliska G Kofio.co January 23
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Have a nice day, Peter. You can easily descale Outin with a regular descaling agent. Make sure it is properly diluted according to the manufacturer's instructions. After descaling, thoroughly rinse the coffee machine with clean water so that no residue remains. Have a nice day! :)
Petr January 23
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Eliška G: Thank you for the quick reply


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